Return Policy
Return Policy
Dart Cabinet Design accepts returns on eligible, non-custom products within 15 days of delivery, provided the item is unused, uninstalled, undamaged, and returned in its original packaging.
To be eligible for a return:
- Prior approval must be obtained from Dart Cabinet Design by email or phone before returning any item.
- The product must be unused, uninstalled, and in brand new condition.
- The product must be returned in its original packaging and shipping box.
- Return shipping costs are the responsibility of the buyer.
- Original shipping charges are nonrefundable.
- If an order originally qualified for free shipping or discounted shipping, the actual shipping cost paid by Dart Cabinet Design may be deducted from the refund.
- Approved refunds will be issued to the original purchaser’s payment method unless store credit is requested.
- We do not offer exchanges.
A restocking fee of up to 20% may apply to returned, non-defective items.
Custom and Made-to-Order Products
Custom-built cabinets, custom dimensions, custom finishes, personalized products, and other made-to-order items are considered final sale once production has begun and are not eligible for return.
Order Cancellations
Orders canceled before production begins are eligible for a full refund. Once production has started, cancellation requests will be reviewed on a case-by-case basis and may be subject to a cancellation fee based on materials, labor, and work already completed.
Orders cannot be canceled after they have shipped.
Damaged or Defective Products
Products that arrive damaged or have a defect are handled separately from standard returns. Please contact Dart Cabinet Design as soon as possible after delivery with photos of the product, packaging, and any visible damage so we can review the issue and determine the appropriate resolution.