Shipping Policy

Shipping Policy

Thank you for choosing Dart Cabinet Design. We take care to package and ship our products as safely as possible. Because many of our cabinets are built or finished to order, shipping and production times may vary depending on the product and options selected.

Processing & Production Time

  • Processing and production times vary by product, availability, and customization.
  • Any estimated lead time provided at the time of purchase is an estimate and may change due to material availability, order volume, carrier delays, or other circumstances outside our control.
  • Orders are generally shipped Monday through Friday, excluding holidays.
  • You will receive a shipping confirmation and tracking information once your order has shipped.

Shipping Methods

  • Smaller products and eligible cabinets may be shipped using carriers such as UPS, FedEx, or USPS.
  • Larger cabinets and oversized orders may be shipped by freight carrier, or hot shot drivers.
  • The shipping method used will depend on the size, weight, destination, and type of product being shipped.
  • Dart Cabinet Design reserves the right to select the carrier and shipping method best suited for the order.

Freight Deliveries

Larger cabinets may require freight delivery. Freight deliveries may require additional coordination with the carrier before delivery.

Customers are responsible for:

  • Providing a valid delivery address and phone number.
  • Being available for any delivery appointment required by the freight carrier.
  • Ensuring the delivery location is reasonably accessible for the carrier.
  • Arranging any additional services that were not included with the original shipment, such as inside delivery or other special handling, unless specifically agreed upon in advance.

Additional carrier charges resulting from missed appointments, incorrect addresses, inaccessible delivery locations, re-delivery, storage, or other customer-requested services may be the responsibility of the customer.

Inspecting Your Shipment

Please inspect your shipment carefully when it arrives.

For freight deliveries, inspect the packaging and product for visible damage before the driver leaves whenever reasonably possible. If damage is visible, note the damage on the delivery receipt before signing.

Do not discard the packaging, pallet, box, or other shipping materials if there is any sign of damage.

Shipping Damage

If your order arrives damaged:

  • Contact Dart Cabinet Design within 48 hours of delivery.
  • Provide photos of the product, shipping box, packaging materials, pallet if applicable, and any visible damage.
  • Keep all original packaging and shipping materials until the claim has been resolved.

Shipping damage is handled separately from our standard return policy.

Dart Cabinet Design will work with the carrier and customer to determine the appropriate resolution, which may include replacement parts, repair, replacement of the product, or another appropriate solution depending on the circumstances.

Please do not return a damaged product without prior authorization from Dart Cabinet Design.

Lost or Missing Shipments

If tracking indicates that a shipment is lost, missing, or has not moved for an extended period, please contact Dart Cabinet Design. We will work with the carrier to investigate the shipment and determine the appropriate next steps.

Tracking Information

Tracking information will be provided when available.

Carrier tracking information and estimated delivery dates are provided by the carrier and may change while the shipment is in transit.

Dart Cabinet Design is not responsible for carrier delays caused by weather, transportation disruptions, holidays, natural disasters, or other circumstances outside our control.

Shipping Addresses & Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your shipping address, please contact Dart Cabinet Design as soon as possible.

Once an order has shipped, we cannot guarantee that the delivery address can be changed or redirected. Any additional carrier charges resulting from an address correction or redirect may be the responsibility of the customer.

Refused or Undeliverable Shipments

If a shipment is refused, returned as undeliverable, or returned because the customer was unavailable to accept delivery, the customer may be responsible for the original shipping costs, return shipping costs, storage fees, re-delivery charges, and any other carrier fees incurred.

Refunds for refused or undeliverable shipments will be handled in accordance with our Return Policy.

Free or Discounted Shipping

If an order qualifies for free or discounted shipping, Dart Cabinet Design still incurs shipping costs to deliver the order.

If an eligible product is later returned, the actual shipping cost paid by Dart Cabinet Design may be deducted from the refund in accordance with our Return Policy.